“We were not a delivery restaurant. We needed reservations to work — and they did. Online bookings went from a side channel to four times what we used to take by phone.”
Sofia Bennani
Owner · La Table d'Eden, Marrakech
By the numbers
4.2x
Online reservations, vs prior
−40%
Show-up rate, with reminders
92%
Phone reservation calls
La Table d'Eden is a 32-seat restaurant in the medina. Their previous setup was a phone, a paper book, and a host who lost half a Friday evening to no-shows.
OCHI's reservation system gave them online booking with timed reminders sent two hours before the seating. The host got back the floor; the kitchen got accurate prep counts.
The team chose OCHI specifically because the reservation tool was built into the same dashboard as the menu and offers. No second login, no extra subscription.
Within the first month, online reservations were 4.2 times the previous phone volume. The show-up rate climbed to 92% once the SMS reminder went live.
Sofia's note to other operators: choose a platform that respects your operating rhythm, not one that asks you to change it.